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Our practice is to listen to our customers and take the actions that get things done right, first time. Support minus fuss & frustration

vpsXtra support

Our virtual server solutions are accompanied by a support programme that is focused on resolution. We promise to work diligently and efficiently to keep our customers happy and their service uninterrupted.

The standard support package covers our network, hardware, and default operating system and software configuration. All support is via our ticketing system and we guarantee maximum an 2-hour response time and 12-hour resolution time.

If more thorough support service and management is required please contact us for details. In general, we encourage the use of web-based server control panels which greatly simplies the administration of your virtual server, keep reading to find out more.

 

vpsXtra Support Plan

  Deluxe Support
(Semi Managed Support)
Gold Support
(Fully Managed Support)
hardware xen linux vps hosting xen linux vps hosting
network xen linux vps hosting xen linux vps hosting
service with a :-) xen linux vps hosting xen linux vps hosting
migration assistance xen linux vps hosting xen linux vps hosting
security hardening xen linux vps hosting xen linux vps hosting
OS updates xen linux vps hosting xen linux vps hosting
standard software xen linux vps hosting xen linux vps hosting
3rd party software/script   xen linux vps hosting
proactive monitoring   xen linux vps hosting
24/7 team   xen linux vps hosting
price FREE $5.99/month

Frequently asked questions

What is a Virtual Private Server (VPS)?

A VPS is an embedded computer server within a larger real server. vpsXtra uses openVZ virtualization to create these servers which appear and operate as if they are a real physical server. Virtualization is an excellent way to deploy internet applications with performance and energy efficiencies.

Do I need a Virtual Server?

A virtual server is perfect for any Internet applications that demand high-performance and greater control over shared-hosting solutions. A virtualized server also offers many benefits over a physical dedicated server due to lower cost and high efficiency.

Can I upgrade (or downgrade) in the future?

Yes! One of the luxuries of virtualization is that you can easily scale resources, simply contact us if you need to change plan.

What happens if I go over my bandwidth allowance?

We will contact you and discuss options available to you when you are approach your data allowance. In most cases we can simply upgrade your plan, and in the worst case we will charge you for overage at $0.30/GB.

I killed my server! Can I reboot or reload it?

Yes! You can use our HyperVM web-based server portal to instantly reboot your server. We can reload your server entirely at no charge at your control panel.

Can I get extra IP addresses?

Yes! Extra IP addresses are available at $2/IP with justification.

Do you provide backups?

Our servers use disk mirroring to provide some level of protection against hardware-failure data loss. However you are ultimately responsible for your own backups. We can provide periodic backups at a cost if you would like us to take care of this for you, contact sales for further info.

Can I resell web space on my server?

Yes! You are free to use your server as you like. We also offer cPanel that streamline multi-user management.

I have an unanswered question!

No problem, contact us and we shall get back to your ASAP.